Why can people still purchase this if it wont work!

So... I have followed all the trouble shooting advice, and still have yet to play or fully load the game... I finally called customer service after 2 weeks of hoping it was a me thing ... How ever the Disney app customer service said that they are aware of the app crashing issue ... how ever they do not have an eta for a repaired app.. If I wanted my money back I needed to contact Apple. I Grrrrrrr I also have the 1st the palace pet app... It was fine until the update to the app. And now its the same issue ... So I have spent so much money on apps my kiddos cant play. I am so disappointed it taken this long and still no resolve. Apps like this should not be in the App Store. Do not purchase this app until you see better and current reviews.

Postl Disney family about Palace Pets in Whisker Haven